Open positions

Job Description

The Clinical Supervisor is responsible for the day-to- day operations of GLC Wellness Clinic, including, but not limited to ensuring adequate staffing, compliance with policies and procedures, supervision and evaluation of staff, staff development and program implementation and evaluation. The Clinical Supervisor will act as part of a health team and offer clinical support as staff address crisis. The Clinical Supervisor also performs crisis intervention services when needed. The Clinical Supervisor adheres to the Community Based Integrated Systems (CBIS) model of crisis intervention and stabilization.

Primary Responsibilities:

• Serve as Clinical Supervisor of the Triage Center/Wellness Center, adhering to all administrative and operational functions
• Implement, review and report progress of program goals/objectives in accordance with the funding sources and accreditation standards and develop plans of correction as needed
• Develop a resource network (i.e. Public Aid, Social Security, Medical, and BHC) that will allow staff to quickly access needed resources
• Participate in the recruitment, referral, selection and approval process for program participants
• Monitor client engagement and ensure continuity of care
• Ensure adequate staffing and daily provision of clinical services by staff
• Ensure fidelity to the CBIS model of crisis intervention and stabilization
• Ensure that documentation: assessment, safety planning, and discharge planning are current and comply with the agency guidelines and procedures
• Review and provide feedback to staff regarding quality of documentation including assessments, safety plans, discharge plans and progress notes
• Ensure documentation meets criteria for medical necessity
• Ensure timely and accurate submission of billable and non-billable services by staff per agency policy
• Review and ensure compliance with the Agency’s Personnel Policies by staff
• Supervise, train and develop program staff’s clinical expertiseProvide training regarding culturally competent implementation of evidenced based practices
• Oversee shift change meetings to ensure seamless transition (i.e. client status, plan of action, etc.) for staff and clients
• Monitor staff time and approve vacation, sick time, personal business days, etc., in accordance with Agency Personnel Policy.
• Evaluate staff performance subsequent to their probationary period and/or on an annual basis in accordance with agency Personnel Policies
• Assist with recruitment and selection of clinical and support staff employees as required
• Participate in agency staff development programs and community workshops, as assigned
• Promote and support agency fundraising activities
• Must interact with all program coordinators and managers on programmatic activities
• Keep current with trends and developments related to essential job competencies
• Attend mandatory agency meetings and professional development trainings
• Other duties as assigned

Education, Experience and Licensure Requirement:

• LCSW, licensed in state of IL
• Graduate Degree from an Accredited School
• Thorough knowledge in assessment, diagnosis, treatment of clients with serious mental health or substance abuse disorders, case management, and mental health community resources
• Experience in emergency psychiatric and/or crisis intervention
• Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or Program Manager with experience including hiring, training, assigning work and managing the performance of staff
• Must meet minimum requirements QMHP
• Must possess cultural competence
• Must successfully complete background check and drug/alcohol screening
• Must be willing to aid in the acceptance of Medicaid

To apply submit resume and cover letter to include salary expectation. Resumes without cover letters and salary expectations will not be considered.

Job DescriptionThe Clinical Director/Supervisor - Part Time will work approximately 20 hours (2 - 3 days) in the office, every other week (2 out of 4 weeks in the month).The Clinical Supervisor is responsible for the day-to- day operations of GLC Wellness Clinic, including, but not limited to ensuring adequate compliance with policies and procedures, supervision and evaluation of clinical staff, clinical staff development and program implementation and evaluation. The Clinical Supervisor will offer clinical support as staff address crisis. The Clinical Supervisor also performs crisis intervention services when needed. The Clinical Supervisor adheres to the Community Based Integrated Systems (CBIS) model of crisis intervention and stabilization.

Primary Responsibilities:

• Serve as Clinical Supervisor of the Triage Center/Wellness Center, adhering to all administrative and operational functions
• Implement, review and report progress of program goals/objectives in accordance with the funding sources and accreditation standards and develop plans of correction as needed
• Develop a resource network (i.e. Public Aid, Social Security, Medical, and BHC) that will allow staff to quickly access needed resources
• Monitor client engagement and ensure continuity of care
• Ensure fidelity to the CBIS model of crisis intervention and stabilization
• Ensure that documentation: assessment, safety planning, and discharge planning are current and comply with the agency guidelines and procedures
• Review and provide feedback to staff regarding quality of documentation including assessments, safety plans, discharge plans and progress notes
• Ensure documentation meets criteria for medical necessity
• Ensure timely and accurate submission of billable and non-billable services by staff per agency policy
• Review and ensure compliance with the Agency’s Personnel Policies by staff
• Supervise, train and develop program staff’s clinical expertise
• Provide training regarding culturally competent implementation of evidenced based practices
• Other duties as assigned

Education, Experience and Licensure Requirement:

• LCSW, licensed in state of IL
• Graduate Degree from an Accredited School
• Thorough knowledge in assessment, diagnosis, treatment of clients with serious mental health or substance abuse disorders, case management, and mental health community resources
• Experience in emergency psychiatric and/or crisis intervention
• Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or Program Manager with experience including hiring, training, assigning work and managing the performance of staff
• Must meet minimum requirements QMHP
• Must possess cultural competence
• Must successfully complete background check and drug/alcohol screening
• Must be willing to aid in the acceptance of Medicaid

Job Description

The Social Media Intern is responsible for coordinating and executing the company’s social media strategy, working across key social media channels including Facebook, Instagram, Twitter, Youtube and LinkedIn. This role offers the intern a total immersion into a busy Mental Health Clinic and the successful candidate will work closely with key members of staff, external social media consultants and neighboring communities to learn about social media, digital communications and marketing in a B2B, B2C environment. This role will be instrumental in increasing our social media presence and gaining visibility for our brand among clients and candidates.

Key Duties:

Social Media Community Management:

• a. Assist with streamlining company social media accounts (e.g. Facebook, IG, Twitter,LinkedIn, YouTube, Flicker, and other social media platforms), ensuring uniform content and tone of voice for landing pages, graphics, and other elements within the communities.
• b. Increase the number of followers we have on Twitter and IG by following and engaging with potential vendors, business partnerships and alliances.
• c. Monitoring and replying to Tweets from content reported in the industry (initially under supervision)
• d. Posting on a daily basis (both job- and industry-related); and using tools likeTweetDeck to plan forward-looking Tweets, MeetEdgar for FB, IG content over weekends and holidays (under supervision)
• e. Posting updates to the Company LinkedIn account (initially under supervision)
• f. Use LinkedIn polls and surveys to build our social media footprint and reputation.
• g. Liaising with staff internally to ensure that their company profiles are accurate and up-to date.
• Identify and analyze Mental Health SEO (Search Engine Optimization)
• h. Posting updates to the Company Facebook account (under supervision)
• i. Build Facebook ‘likes’ by appealing to potential clients and candidates through other social media channels and email marketing campaigns.
• j. Work with key stakeholders to implement other channel-specific campaigns (e.g. uploading photos to Flickr, videos to YouTube, etc.)

Coordinating and Distributing Content:

• a. Plan, Develop and Schedule monthly social media, editorial, marketing and blogging calendar.
• b. Maintain a monthly social media and blogging calendar. 
• c. Liaising with key stakeholders to push new blog posts through the calendar.
• d. Help coordinate a guest blogger program, one guest blogger per month. Help to amplify this content through other social media channels.
• e. Drive awareness of our new blog posts by posting the articles into forums and groups
• f. Using tools such as Webflow, Technorati and Twitgroups, identify and monitor key industry bloggers, trade journalists and twitter influencers. Flagging and aggregating interesting content to re-tweet and post on the GLC Wellness blog. Use tools such as we follow and technorati to also identify influencers.
• g. Identify and create video content for posting on You Tube.
• h. Set up and manage a company Flickr account and post interesting photos
• i. Upload and manage company blog posts in WordPress (initially under supervision).
• j. Repurpose content from other sources for our own social media channels (and understand how to change the tone of the content for each channel).
• k. Push out content for syndication using tools like SlideShare, You Tube,Paper.Li, Scribd, Reddit, Digg and StumbleUpon.
• Understanding and monitoring social media analytics:
• a. Track key social media analytics on a monthly basis, including Google Analytics, Bitly statistics, LinkedIn company stats, etc.
• b. Track and report website statistics using Google Analytics. Look at how well specific content performs and look at the flow of traffic through to our Web site. Look at how well blog posts perform based on their ‘sharerating’ and the total number of viewers and time spent on page. Look at the best performing web site pages and try to generate new content that does the same or better. Provide reporting summaries for each channel
• c. Use tools like Klout, Tweriod and TwitBro to measure our Twitter influence, and monitor what kind of content gets retweeted to help with future content.
• d. Use Google Reader to follow the blogs and content of our competitors and potential B2B partners.
• e. Use the company’s HootSuite and MeetEdgar account to create lists of followers and to schedule content so that they are continuously pushed out.
• f. Work with key stakeholders to build monthly reporting tools on social media analytics and performance against our ‘baseline targets.’

Email Marketing and SEO:

• a. Work with key stakeholders to create and send one email broadcast per week around content ideas and key therapy.
• b. Research free online directories to generate inbound links for SEO.
• c. Using Google, search on key words and look at our competitors’ brands for forums and directories that we can sign up to to generate in-bound links for our company.

Key Skills Required for the Role:

• Excellent GCSEs, A-levels or equivalent, particularly in English, Literature, History or Politics;
• Proven written communication skills, and a passion for writing both short- and long-copy.
• Excellent verbal communications skills.
• An interest in marketing, communications, social media or reputation management;
• Familiarity with key social media tools (e.g. Twitter and Facebook) and with Microsoft Office products (e.g. Word, PowerPoint, Excel);
• An ability to consistently demonstrate our values of insight, hard work, and effectiveness in your personal approach to work;
• An entrepreneurial attitude;
• Excellent attention to detail and a high motivation to learn;
• A proactive, service-focussed attitude
• An ability to remain calm under pressure and a robust/resilient attitude towards challenges;
• An ability to prioritize work and complete tasks with quick turnaround times and minimal fuss; and
• The ability to work collaboratively with a team.

Key Behavioral Indicators:

• Team Focus: Collaborative; anticipates impact on others; listens to gain complete understanding; sensitive to views and feelings of others;
• Relationship Building: Builds relationships internally and externally; keeps all stakeholders involved; is assured and poised across all relationships; gladly assists others
• Verbal Communication: Speaks clearly; can articulate thought sand emotions succinctly; listens to gain complete understanding before speaking; can tailor communication style for different audiences (e.g.peers, customers and management)
• Written Communication: Writes clearly and with excellent grammar; can articulate thoughts and emotions succinctly and effectively; can tailor communication style for different audiences (and social media channels); uses appropriate punctuation.
• Resilience: Flexible; positive about change; accepts and takes responsibility for personal development; maintains a‘can do’ attitude; shows a persistent effort to succeed; self controlled and balanced; copes under pressure; enthusiastic, has a positive outlook; constructive and open minded
• Specialist Knowledge: Well informed and passionate about their job and social media; actively seeks development opportunities and owns responsibility for personal development; learns quickly; transfers skills and knowledge to others.